Sage CRM & Sage 200 CRM

Sage CRM can be standalone or linked to your Accounts package.  It aggregates individual and group efforts across sales, marketing and support teams, making people and companies more efficient at their roles. It links all departments to a single system that is deployed across an Internet architecture that inherently provides efficiencies in terms of deployment, maintenance and access

Sage CRM features:

• Improve Sales Performance:

CRM helps sales professionals find and retrieve vital information quickly and easily. It provides a snap shot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyse and manage the sales pipeline. Quotes and orders can be easily created and saved so they can be pulled again in the future, saving time to sell not on administration

• Manage and track every element of your campaign:

View activities, objectives, leads generated and lead follow-up. You can drill down to specific activities within a campaign including communications, opportunities, responses, budget, actual cost and list of prospects. This in-depth view of your campaigns allows you to eliminate the guesswork and put your company's marketing resources to their best use

• Resolve customer issues efficiently:

Provide your customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience whilst improving job satisfaction

• You can link CRM to Sage 200

Your Sage 200 customers can be linked to Sage 200 CRM giving you a 360 degree view of your customers